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Why is Queue Management Important?

Hague Queue Management enables customers, students, and patients to join an interactive virtual queue that provides real-time updates on services on offer and wait times, giving them greater control over their schedules.

This service goes beyond traditional notifications like text messages or phone calls. Users can use their mobile or, your website to:

  • Check wait times.
  • Select from available services.
  • Join a virtual queue.
  • Book appointments.
  • Request on-demand status updates.
  • Access is seamless through your website, business app, or mobile devices. Alternatively, users can engage by scanning a QR code speaking with an on-site concierge, a touchscreen kiosk or directly with your advisors—all included at no extra cost in the annual subscription.

The real-time appointment booking module integrates effortlessly with your website or app. At the same time, our customer feedback solution allows you to gather valuable insights via a link provided after each service interaction.

Hague Queue Management transforms waiting into a flexible, user-friendly experience for everyone.

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Hague Australia’s state-of-the-art Queue Management System

Customer Interaction and Booking

Enhance your website with features that allow customers or students to:

  • Explore available services.
  • Interact with those services.
  • Join a virtual waitlist.
  • Book appointments effortlessly.

Enhanced Communication Features

Stay connected with advanced tools such as:

  • Click-to-chat functionality.
  • Interactive messaging via SMS or WhatsApp.
  • Virtual waitlists and virtual meeting capabilities.

Your staff can provide these services from any location, whether in the office or working remotely.

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Streamlined Staff Operations

Hague Queue Management includes a comprehensive staff dashboard that offers:

  • Appointment summaries for the day.
  • Real-time queue monitoring.
  • Direct links to corporate intranets and CRM systems.

While a kiosk isn’t required, we understand some customers may prefer this option. Hague can repurpose your existing equipment or provide durable 22” commercial-grade touch screens or tablets.

Enhanced Waiting Area Management

For customers or students waiting onsite, Hague Queue Management includes free media software for digital displays. These monitors can show real-time service updates, queue positions, and wait times. Your marketing team can also use this platform to display promotional content as needed.

Cost-Effective and Quick to Implement

Hague Queue Management offers a cost-effective solution with:

  • A one-time setup fee covering hosting, configuration, and online training.
  • An annual subscription that includes all modules, support, helpdesk services, and future upgrades.

Our system is 100% internet-enabled, requiring no software installation, costly hardware, or lengthy technical projects. Implementation is fast, with full deployment typically completed within four weeks of your order.

Experience seamless, efficient queue management with Hague Australia—your partner in creating streamlined, customer-focused operations.

Want to understand Queue Management in more detail; click HERE

Meet our team of software professionals to find out more about our expertise.

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