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Councils & Local Authorities

With over 40 years of experience supporting local authorities, PSL has a proven track record of delivering reliable, efficient, and cost-effective print and mail solutions tailored to the public sector. Our extensive understanding of council requirements, combined with a highly skilled implementation team, ensures smooth project delivery at every stage.

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Comprehensive Bulk Mail Solutions

PSL specialises in managing large-scale annual mail projects for councils and local authorities. We handle a range of critical communications, including:

  • Council tax billing
  • Benefit notifications
  • Rent statements
  • Rent increase notifications
  • Tenant newsletters
  • Recovery and arrears documents

These high volume mailings are managed with precision, ensuring timely delivery, data accuracy, and full compliance with GDPR regulations. Our expertise allows councils to maintain strong communication with residents, keeping vital information clear, accessible, and cost-effective.

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Our Dedicated Team

Our team includes Prince 2 certified project managers, IT specialists, and dedicated customer service managers who are adept at working with all leading software platforms, including Northgate, Civica, Capita, Orchard, Aareon, Gandlake, and Open House. This expertise allows us to seamlessly integrate our services into your existing workflows, ensuring both efficiency and compliance.

Meet the Team

Ben Elliot, Business Development Manager- Public Sector

"Working with councils and local authorities is rewarding. We know how important timely and accurate communications are and we take pride in being a trusted partner to deliver these vital services."

Ben Elliot, Business Development Manager- Public Sector

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Flexible Ad Hoc and Hybrid Mail Services

Beyond large-scale projects, PSL is highly experienced in handling smaller, ad hoc mailings with the same level of attention and professionalism. Whether it’s urgent communications, targeted letters, or smaller tenant updates, our team provides quick turnaround times and high-quality results.

For councils looking to streamline their everyday mailing processes, we are also a leading provider of Hybrid Mail Solutions, having successfully implemented over 200 systems to date. Hybrid Mail allows council teams to send printed communications directly from their desktops with minimal effort. By eliminating the need for in-house printing and postage, councils can save valuable time and resources while maintaining control over their mail.

Why Councils Choose PSL

  • Decades of experience working with councils and local authorities.
  • Seamless integration with leading software systems.
  • Expertise in bulk mail projects and flexible ad hoc services.
  • Cost-saving Hybrid Mail solutions.
  • Industry-leading security certifications and compliance.
  • Trusted public sector supplier through key frameworks.

From critical annual mailings to day-to-day communications, PSL provides councils and local authorities with tailored, efficient solutions that meet the highest standards of quality and security. Let us help you enhance your communications while achieving significant cost savings and operational efficiencies.

 

 

Security, Compliance and Frameworks

PSL is committed to the highest standards of security and quality, ensuring full GDPR compliance and peace of mind for councils and local authorities. See our credentials page for more information.

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Quotation Mark

Thank you and your team for another great job producing the statutory election booklet delivered to every London voter. We very much appreciated your good advice, careful eyes and speedy turnarounds in ensuring that a quality document was produced and then delivered to tight timescales. As you know, whether there will be a 2028 booklet is not yet clear, but we look forward to working with you again in future.

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Alex Conway, Greater London Authority

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Frequently asked questions

PSL manages a wide variety of mail projects, including council tax billing, benefit notifications, rent statements, rent increase notifications, tenant newsletters, and recovery documents. We also offer support for smaller ad hoc mailings and Hybrid Mail solutions.

We are fully GDPR compliant and hold multiple industry certifications, including ISO 27001 for Information Security and Cyber Essentials. These ensure that all data is handled securely and with the highest level of protection.

Yes, our team has extensive experience integrating with leading council software platforms, including Northgate, Civica, Capita, Orchard, Aareon, Gandlake, and Open House, ensuring a seamless workflow.

Yes, PSL has been awarded places on several key frameworks, including the National Procurement Service for Wales and Crown Commercial Service Frameworks RM1063, RM3785, and RM6017, allowing councils to procure our services with confidence.

Councils receive full support from our Prince 2 certified project managers, IT specialists, and dedicated customer service managers, ensuring smooth implementation and ongoing assistance for all projects.

Absolutely. In addition to large-scale mail projects, we also manage smaller, ad hoc mailings with quick turnaround times and the same attention to quality and detail.

Enquire about Councils & Local Authorities

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